Shipping policy
UK delivery options and prices
| Option | Order value | Delivery charge |
|---|---|---|
| Standard with tracking | Below £40 | £7 |
| Free standard with tracking | £40 or more | Free |
| Express with tracking | Any order value | £7 |
These are the current UK options. Eligibility and the final delivery charge for your address and discounted basket are shown at checkout before payment. At £40 or more, select the free standard option if that is your preference.
Processing, dispatch and delivery estimates
In-stock orders are normally processed in 1–2 business days. This is processing time, not a guaranteed arrival date. On-order or pre-order products follow the availability information on the individual product page; contact us before ordering if you need a particular date.
Orders are dispatched from Australia or Japan. Delivery estimates depend on the product, service and destination. Check any estimate shown before payment and in your order confirmation, or ask us for the current estimate. Carrier, customs and public-holiday delays can affect estimates. This does not limit your legal rights concerning delivery.
Tracking and address details
We email tracking details when your order ships. Our couriers can include FedEx and DHL; the service for your order is confirmed with dispatch. Provide a full street address, flat or unit number and postcode. Check whether your selected carrier serves your address; a PO box may not be suitable.
Contact support@japanscissors.co.uk promptly if an address needs changing. We will try to help before dispatch, but cannot guarantee a redirection after handover to a carrier.
Customs and import charges
Our UK store’s stated arrangement is delivery with import duties and taxes handled by us. If a carrier unexpectedly asks you to pay an import charge, contact us with the request before paying so we can investigate. For company and invoice information, see our company details.
Missing, damaged or disputed deliveries
For consumer orders, risk remains with us until you, or a person you identify to receive the goods, takes physical possession, subject to the legal exception for a carrier independently commissioned by you. A depot collection notice or a tracking scan alone does not automatically transfer risk or settle a delivery dispute.
If tracking says delivered but you cannot find the parcel, check with your household, reception, nominated neighbour and any agreed delivery location, then contact us. We will investigate with the carrier and consider all available evidence. We do not automatically classify every missing parcel as theft or refuse every refund because of a delivery scan.
If goods arrive damaged or are incorrect, keep the packaging, take photos if possible and contact us promptly. A request to report quickly is not a 48-hour limit on statutory rights. We will arrange the remedy required in the circumstances.
Optional parcel protection, if offered at checkout, does not replace our legal obligations. You do not have to buy extra cover to retain your consumer rights. Tell us if you cannot collect a parcel or wish to cancel so we can explain the next steps and any lawful return costs.
Need help?
Email support@japanscissors.co.uk with your order number. For cancellation, returns and refund deadlines, read Returns and refunds.