Help with choosing and ordering scissors
Need a hand with your next pair, an order or the scissors already on your station? Start with the question below. You will find the relevant guide or support route without having to work through a long list of unrelated answers.
Choosing your scissors
If you are deciding on size, start with the scissor size guide. It explains the difference between a maker's nominal size and any separately stated blade dimensions, then helps you organise the fit questions for the exact pair.
For a left-handed purchase, explore the left-handed scissors collection and check the model and option before ordering. A handle description alone does not establish handedness.
Buying for college or an apprenticeship? Keep your training provider's equipment list beside the student and apprentice range. Check what you already own and ask your tutor about any unclear requirement before adding extras.
If you are choosing between individual tools and a set, compare the exact contents in the sets and kits collection. Give every item a job in your working kit.
For a broad starting point, use all hair scissors to choose the relevant range. If you are looking for a specific Yamato pair, the Yamato enquiry guide helps you gather its model name, size and cutting hand before contacting us.
Delivery and order costs
Read the current delivery information for the store's stated arrangements, then check the details shown for your address at checkout. If a delivery detail affects your plans, get it clarified before ordering.
Questions about VAT, customs or other charges belong with our UK order charges information. When you contact us, include the product link and delivery destination needed to answer the question. You do not need to send payment-card details.
Returns and checking a new pair
Read the returns and refunds information before ordering a pair you want to assess for fit. Check the conditions for inspection and use; do not assume a trial haircut is included.
If your order appears different from what you selected, keep the order confirmation, product details and packaging together. Use the contact page to explain what you expected and what arrived. Clear model and option details help the enquiry reach the right answer.
Care, warranty and service questions
The daily care guide is a starting point for organising care around the maker's instructions for your model. Keep those instructions with your tool record.
For a warranty or service enquiry, read the current warranty and support information. Include the exact model, a short description of the issue and the relevant purchase information when you contact the team. Avoid trying an improvised repair to make the problem easier to describe.
If you are sending a pair to a service provider, confirm their intake arrangements first. The posting guide helps you separate provider, carrier and return-route questions. For a mismatch after delivery or an unclear model detail, use the support enquiry checklist to send a focused record.
Buying for a team or training
For a salon or barbershop purchase, use trade enquiries to set out the tools, individual requirements and timing you have in mind. Do not assume that a team enquiry carries a particular discount or programme benefit.
Students and apprentices can find the store's current offer details on the student offers page. Check the stated eligibility and terms for the purchase you are considering.
Still need help?
Contact Japan Scissors UK with one clear question, the relevant product link or order reference, and the detail that is still unresolved. For buying advice, say what the pair needs to do in your kit. For an order enquiry, explain the difference you want us to check.