Warranty Guide | Your Scissors Are Protected
Right, let's talk warranty. Every pair of scissors we sell comes with manufacturer protection against defects. Here's everything you need to know - no small print nonsense.
The Quick Version
- ✓ All scissors covered against manufacturing defects
- ✓ Email us at support@japanscissors.co.uk to start a claim
- ✓ We'll sort it within 24-48 hours (Monday-Friday)
- ✓ Plus, you get 7 days to change your mind on any purchase
Warranty Periods by Brand
Different brands, different coverage. Here's the breakdown:
| Brand | Warranty Period | What It Means |
|---|---|---|
| Juntetsu Scissors | Lifetime Warranty | Covered for life against defects. Brilliant. |
| Ichiro Scissors | Lifetime Warranty | Another lifetime coverage. Confident in their quality. |
| Kasho Scissors | Lifetime Warranty | Premium brand, premium coverage. |
| Kamisori Scissors | Lifetime Warranty | At this price, you'd expect nothing less. |
| Mina Scissors | 2 Year Warranty | Solid coverage for the price point. |
| Jaguar Scissors | 1 Year Warranty | German standard warranty period. |
| Yasaka Scissors | 1 Year Warranty | Great scissors, standard coverage. |
| Feather Razors | 1 Year Warranty | Covers manufacturing issues. |
| Other Products | Lifetime Warranty | Most other items have lifetime coverage. |
What's Actually Covered?
Let's be clear about what counts as a defect versus normal wear:
✓ Covered Defects
- Tension system won't hold (not from dropping)
- Colour coating fading with normal cleaning
- Swivel thumb ring stops rotating
- Blades separating at the pivot
- Manufacturing flaws in the steel
✗ Not Covered
- Dulling from use (that's what sharpening's for)
- Damage from dropping (happens to the best of us)
- Corrosion from improper care
- Using them on anything other than hair
- "Don't like the style" (that's what our 7-day return is for)
How to Make a Claim
Found a problem? Here's what to do:
-
Contact Us
Email support@japanscissors.co.uk with:
- Your order number
- Photos of the issue (really helps us understand)
- Quick description of what's wrong
-
We'll Review It
We'll get back to you within 24-48 hours (Monday-Friday) with next steps. Usually, we'll ask you to send the scissors back for inspection.
-
Resolution
If it's a genuine defect, we'll either:
- Fix them and send them back
- Replace with a new pair
- Offer a full refund if you prefer
Real Examples
Here's how it works in practice:
Example 1: Loose Tension Screw
"Just got my new Jaguar scissors, but the tension screw won't tighten properly."
Resolution: That's a defect. Send them back, we'll either fix the screw or replace the scissors entirely. Your choice.
Example 2: Scissors Feel Dull
"My scissors don't feel sharp after 3 months of use."
Resolution: That's normal wear. Not covered by warranty, but we can recommend trusted sharpening services near you. If it's within 7 days of purchase though, exchange them!
Example 3: Coating Wearing Off
"The black coating on my scissors is fading after normal cleaning."
Resolution: Coating should last with proper care. This would be covered - we'd replace them with a new pair.
Beyond the Warranty: Our 7-Day Promise
Look, buying scissors online is tricky. We get it. That's why every purchase comes with our 7-day change of mind guarantee.
Not happy with your scissors? Just not feeling them? Send them back within 7 days for:
- Full refund (minus shipping if applicable)
- Exchange for a different model
- Store credit if you're still deciding
Scissors need to be unused and in original packaging. Fair enough, right?
Keep Your Warranty Valid
Quick tips to ensure your warranty stays intact:
- Daily oiling - Prevents corrosion and keeps them smooth
- Proper storage - Use the case or pouch provided
- Professional sharpening only - Kitchen knife sharpeners will ruin them
- Hair only - Don't cut paper, foil, or anything else
- Keep your receipt - Email confirmation counts
Questions About Your Warranty?
Don't sit there wondering - drop us a line. We're here Monday to Friday and genuinely want to help.
Email: support@japanscissors.co.uk
Response time: 24-48 hours (usually quicker)
Live chat: See that bubble in the corner during business hours
Remember, we're on your side. If something's wrong with your scissors, we'll sort it. That's a promise.