Warranty Guide | Your Scissors Are Protected

Right, let's talk warranty. Every pair of scissors we sell comes with manufacturer protection against defects. Here's everything you need to know - no small print nonsense.

The Quick Version

  • ✓ All scissors covered against manufacturing defects
  • ✓ Email us at support@japanscissors.co.uk to start a claim
  • ✓ We'll sort it within 24-48 hours (Monday-Friday)
  • ✓ Plus, you get 7 days to change your mind on any purchase

Warranty Periods by Brand

Different brands, different coverage. Here's the breakdown:

Brand Warranty Period What It Means
Juntetsu Scissors Lifetime Warranty Covered for life against defects. Brilliant.
Ichiro Scissors Lifetime Warranty Another lifetime coverage. Confident in their quality.
Kasho Scissors Lifetime Warranty Premium brand, premium coverage.
Kamisori Scissors Lifetime Warranty At this price, you'd expect nothing less.
Mina Scissors 2 Year Warranty Solid coverage for the price point.
Jaguar Scissors 1 Year Warranty German standard warranty period.
Yasaka Scissors 1 Year Warranty Great scissors, standard coverage.
Feather Razors 1 Year Warranty Covers manufacturing issues.
Other Products Lifetime Warranty Most other items have lifetime coverage.

What's Actually Covered?

Let's be clear about what counts as a defect versus normal wear:

✓ Covered Defects

  • Tension system won't hold (not from dropping)
  • Colour coating fading with normal cleaning
  • Swivel thumb ring stops rotating
  • Blades separating at the pivot
  • Manufacturing flaws in the steel

✗ Not Covered

  • Dulling from use (that's what sharpening's for)
  • Damage from dropping (happens to the best of us)
  • Corrosion from improper care
  • Using them on anything other than hair
  • "Don't like the style" (that's what our 7-day return is for)

How to Make a Claim

Found a problem? Here's what to do:

  1. Contact Us

    Email support@japanscissors.co.uk with:

    • Your order number
    • Photos of the issue (really helps us understand)
    • Quick description of what's wrong
  2. We'll Review It

    We'll get back to you within 24-48 hours (Monday-Friday) with next steps. Usually, we'll ask you to send the scissors back for inspection.

  3. Resolution

    If it's a genuine defect, we'll either:

    • Fix them and send them back
    • Replace with a new pair
    • Offer a full refund if you prefer

Real Examples

Here's how it works in practice:

Example 1: Loose Tension Screw

"Just got my new Jaguar scissors, but the tension screw won't tighten properly."

Resolution: That's a defect. Send them back, we'll either fix the screw or replace the scissors entirely. Your choice.

Example 2: Scissors Feel Dull

"My scissors don't feel sharp after 3 months of use."

Resolution: That's normal wear. Not covered by warranty, but we can recommend trusted sharpening services near you. If it's within 7 days of purchase though, exchange them!

Example 3: Coating Wearing Off

"The black coating on my scissors is fading after normal cleaning."

Resolution: Coating should last with proper care. This would be covered - we'd replace them with a new pair.

Beyond the Warranty: Our 7-Day Promise

Look, buying scissors online is tricky. We get it. That's why every purchase comes with our 7-day change of mind guarantee.

Not happy with your scissors? Just not feeling them? Send them back within 7 days for:

  • Full refund (minus shipping if applicable)
  • Exchange for a different model
  • Store credit if you're still deciding

Scissors need to be unused and in original packaging. Fair enough, right?

Keep Your Warranty Valid

Quick tips to ensure your warranty stays intact:

  • Daily oiling - Prevents corrosion and keeps them smooth
  • Proper storage - Use the case or pouch provided
  • Professional sharpening only - Kitchen knife sharpeners will ruin them
  • Hair only - Don't cut paper, foil, or anything else
  • Keep your receipt - Email confirmation counts

Questions About Your Warranty?

Don't sit there wondering - drop us a line. We're here Monday to Friday and genuinely want to help.

Email: support@japanscissors.co.uk

Response time: 24-48 hours (usually quicker)

Live chat: See that bubble in the corner during business hours

Remember, we're on your side. If something's wrong with your scissors, we'll sort it. That's a promise.