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Changed your mind? No worries. We get it - buying scissors online can feel risky. That's why we make returns simple and stress-free.
Full cooling-off period from delivery
No need to ship to Australia!
Money back within 14 days
Keep everything for returns
Under UK consumer law, you have 14 days to change your mind about your purchase. Here's how it works:
Your scissors arrive
Test carefully (keep them pristine!)
Email us if returning
Send to our UK address
Email returns@japanscissors.co.uk with your order number
We'll confirm your return and send the UK address
Use original packaging, include everything
You pay return shipping (usually £5-10)
We inspect and process your refund
Money back within 14 days of receipt
| Issue | Quick Fix | Need to Return? |
|---|---|---|
| Scissors feel stiff | Adjust tension screw (included tool) | No - easy fix! |
| Not cutting smoothly | Check blade alignment, clean, oil | Usually no |
| Too heavy/light | Try finger inserts first | Maybe - preference |
| Wrong size ordered | Exchange available | Yes - we'll swap |
Once we receive and inspect your return, you can choose:
Got a defective product? That's covered separately:
Email support@japanscissors.co.uk with photos
Route Protection and similar insurance fees are non-refundable. The service is complete once shipped.
Replacements and exchanges must go to the original delivery address.
We may ask for photos showing scissors closed and open before approving return.
For change of mind, yes (usually £5-10). For faulty items, no - we cover it.
Contact us anyway. We might be able to help with store credit or warranty coverage.
Regular sale items yes, clearance/final sale no. Check product page.
Original packaging is best. Wrap blades, use bubble wrap, insure the package.
Start your return process now:
Response within 24 hours (Monday-Friday)