Returns & Refunds Policy
Changed your mind? No worries. We get it - buying scissors online can feel risky. That's why we make returns simple and stress-free.
The Quick Version
14 Days to Decide
Full cooling-off period from delivery
UK Return Address
No need to ship to Australia!
Full Refunds
Money back within 14 days
Original Packaging
Keep everything for returns
Your 14-Day Return Right
Under UK consumer law, you have 14 days to change your mind about your purchase. Here's how it works:
Day 0: Delivery
Your scissors arrive
Days 1-14: Try Them
Test carefully (keep them pristine!)
Before Day 14: Decide
Email us if returning
Within 14 Days: Ship Back
Send to our UK address
How to Return - 3 Simple Steps
Contact Us
Email returns@japanscissors.co.uk with your order number
We'll confirm your return and send the UK address
Pack & Ship
Use original packaging, include everything
You pay return shipping (usually £5-10)
Get Refunded
We inspect and process your refund
Money back within 14 days of receipt
Before You Return - Check These Common Issues
| Issue | Quick Fix | Need to Return? |
|---|---|---|
| Scissors feel stiff | Adjust tension screw (included tool) | No - easy fix! |
| Not cutting smoothly | Check blade alignment, clean, oil | Usually no |
| Too heavy/light | Try finger inserts first | Maybe - preference |
| Wrong size ordered | Exchange available | Yes - we'll swap |
Return Conditions
✅ We Accept Returns If:
- Within 14 days of delivery
- Scissors unused (testing OK)
- Original packaging intact
- All accessories included
- No visible damage
- Clean condition
❌ Can't Return If:
- Used for actual haircuts
- Visible wear or damage
- Missing parts/accessories
- Engraved/personalised items
- Clearance/final sale items
- After 14 days
Refund Options
Once we receive and inspect your return, you can choose:
Faulty Items - Different Rules
Got a defective product? That's covered separately:
- 30 days to reject faulty goods (UK law)
- We pay return shipping
- Full refund including original shipping
- Up to 6 years for manufacturing defects
Email support@japanscissors.co.uk with photos
Important Notes
Shipping Insurance
Route Protection and similar insurance fees are non-refundable. The service is complete once shipped.
Original Address Only
Replacements and exchanges must go to the original delivery address.
Photo Verification
We may ask for photos showing scissors closed and open before approving return.
FAQs
Do I really have to pay return shipping?
For change of mind, yes (usually £5-10). For faulty items, no - we cover it.
What if I miss the 14-day deadline?
Contact us anyway. We might be able to help with store credit or warranty coverage.
Can I return sale items?
Regular sale items yes, clearance/final sale no. Check product page.
How do I pack scissors safely?
Original packaging is best. Wrap blades, use bubble wrap, insure the package.
Ready to Return?
Start your return process now:
Response within 24 hours (Monday-Friday)