Legal Information | Company Details
Quick Summary - The Important Bits
🏢 Who We Are
Japan Scissors UK is operated by Nippon Shears Pty Ltd, an Australian company bringing you authentic Japanese scissors directly from Japan and Australia.
📍 Where We Ship From
We ship from our warehouses in Australia and Japan. All prices are fully inclusive - we handle all import duties and taxes for you.
✅ Your Protection
International consumer rights apply. We follow best practices for international e-commerce and your purchases are protected by your payment provider.
📞 Contact Us
Email: support@japanscissors.co.uk
Response within 24-48 hours Mon-Fri
(Australian business hours)
Full Company Information
Registered Company Details
| Company Name: | Nippon Shears Pty Ltd |
| Trading As: | Japan Scissors UK |
| Company Number: | ACN 641 863 578 |
| Business Number: | ABN 68 501 252 754 |
| Legal Structure: | Acting as trustee for The Adams Scissor Trust |
Contact Information
| Email: | support@japanscissors.co.uk |
| Website: | www.japanscissors.co.uk |
| Customer Service Hours: | Monday - Friday (Australian business hours) |
| Response Time: | 24-48 hours on business days |
Registered Address
Japan Scissors (MBE)
Suite 407, Level 1
241 Adelaide Street
Brisbane QLD 4000
Australia
Note: We are an Australian company shipping internationally from Japan or Australia to UK customers
Pricing & Import Information
| All-Inclusive Pricing: | Prices shown include all costs - no surprise fees at delivery |
| Import Duties: | We pay all import duties and taxes (DDP shipping) |
| VAT Status: | We are not UK VAT registered - prices shown are total cost to you |
| Shipping Origin: | Orders ship from Australia or Japan with express delivery |
International Trading Standards
As an international seller, we adhere to:
- Australian Consumer Law (ACL)
- International e-commerce best practices
- Payment card industry standards (PCI DSS)
- International data protection standards
Your Rights as an International Customer
✓ 7-Day Satisfaction Guarantee
Not happy? Return unopened items within 7 days for a full refund (return shipping at your cost).
✓ Warranty Protection
All scissors come with manufacturer warranty. We handle all warranty claims directly.
✓ Transparent Pricing
The price you see is the price you pay. All duties and taxes included - no surprises.
✓ Secure International Payments
All transactions protected by SSL encryption and processed through secure payment gateways.
Dispute Resolution
We aim to resolve all issues directly, but you also have protection through:
- Your credit card or PayPal buyer protection
- Our commitment to fair trading practices
- Email support for any concerns or issues
Common Legal Questions
Why do you ship from Australia/Japan instead of the UK?
We maintain our inventory in Australia and Japan to ensure authentic products direct from manufacturers. Despite the distance, we use express shipping and handle all import procedures, so you receive your scissors quickly with no hassle.
Do I need to pay any extra fees on delivery?
No! We use DDP (Delivered Duty Paid) shipping. This means we pay all import duties, taxes, and fees before your package arrives. The price on our website is the total price - nothing extra to pay.
Can I get a VAT invoice?
As we're not UK VAT registered, we cannot provide UK VAT invoices. However, we provide full commercial invoices for your records. The prices shown are the total cost including all duties and taxes paid by us.
What about returns from the UK?
We accept returns within 7 days for unopened items. You'll need to ship the items back to our return center (we'll provide the address). Return shipping costs are the customer's responsibility, but we refund the full purchase price once items are received.
How long does shipping take?
Express shipping from Australia/Japan typically takes 5-7 business days. We provide tracking information so you can monitor your package. All shipments are fully insured.