Brexit & Customs Information | What UK Customers Need to Know
The Good News First!
No Customs Fees
We use DDP shipping - all import duties and taxes are prepaid by us!
Express Delivery
5-7 business days from Australia/Japan. Fully tracked and insured.
All-Inclusive Pricing
The price you see is the total price. No surprises at delivery.
Simple Process
Order like any UK site. We handle all the complex import paperwork.
International Shipping Made Simple
How We've Eliminated Customs Hassles
We know ordering from overseas can be worrying - surprise fees, long delays, complex paperwork. We've solved all of that:
- DDP (Delivered Duty Paid) Shipping: We pay all import duties and taxes before your package arrives
- Pre-Cleared Through Customs: Your order sails through customs without delays
- Express Carriers Only: DHL, FedEx, or UPS for reliable, fast delivery
- Complete Transparency: Track your package from our warehouse to your door
What This Means for You
Surprise customs invoice (£50-150+)
All duties prepaid - no invoices
Held at customs (1-3 weeks)
Pre-cleared (5-7 days total)
Courier handling fees (£12-25)
No handling fees
Complex customs forms
We handle all paperwork
Your Order Journey
You Order
Simple checkout, all-inclusive price shown
We Ship
From Australia/Japan within 24-48 hours
Customs Cleared
Pre-paid duties, no delays
Delivered
5-7 days, sign and enjoy!
Understanding DDP Shipping
DDP (Delivered Duty Paid) means we handle everything:
- We calculate and pay UK import duties (typically 2-4% on scissors)
- We pay UK import VAT (20%)
- We cover all customs clearance fees
- You pay nothing extra - the website price is the total price
This typically saves you £50-100 per order compared to standard international shipping!
Shipping Locations
We ship to all UK addresses including:
- England, Scotland, Wales: Standard 3-5 day delivery
- Northern Ireland: Same service, no additional requirements
- Highlands & Islands: May take 1-2 extra days
- BFPO Addresses: Contact us for special arrangements
Channel Islands & Isle of Man: Different customs rules apply. Please contact us before ordering for a quote including local taxes.
International Shipping FAQs
Will I really not pay any customs fees?
Absolutely guaranteed. We use DDP (Delivered Duty Paid) shipping exclusively. This means we pay all import duties, VAT, and clearance fees before your package is delivered. The price on our website is the total price - no exceptions.
Why ship from Australia/Japan instead of the UK?
We maintain our inventory where the scissors are made, ensuring authenticity and the best prices. By handling all import complexities for you, we can offer genuine Japanese scissors at competitive prices while you enjoy a hassle-free experience.
Is 3-5 days really accurate?
Yes! We use express carriers (DHL, FedEx, UPS) exclusively. Most orders arrive in 5-6 business days. Occasionally 7 days for remote areas. You'll receive tracking information to monitor your package's journey.
What about VAT for business customers?
Our prices include all taxes and duties but we're not UK VAT registered. We provide commercial invoices showing the product value and shipping costs. Many businesses still claim these as expenses - check with your accountant.
How do returns work with international shipping?
Returns are accepted within 7 days for unopened items. You'll need to ship items back to our return center (we provide the address and documentation). Return shipping is at your cost, but we refund the full purchase price once received.
Are the scissors genuine when ordering internationally?
100% authentic. We're authorized distributors buying directly from Japanese manufacturers. Each pair comes with authenticity certificates. Ordering internationally actually ensures you're getting scissors straight from the source!
What if my package gets lost or damaged?
All shipments are fully insured. If anything goes wrong (very rare with express carriers), we'll either send a replacement immediately or provide a full refund. We handle all insurance claims - you don't need to worry about anything.
Why UK Stylists Choose International
✓ Better Prices
Direct from manufacturers means better prices, even after shipping.
✓ Guaranteed Authentic
Straight from Japan - no grey market, no fakes, just genuine scissors.
✓ No Hidden Costs
DDP shipping means the price you see is exactly what you pay.
✓ Express Delivery
3-5 days with premium carriers. Often faster than expected!
Ready to Order with Confidence?
Genuine Japanese scissors, no customs worries, transparent pricing.
Questions about international shipping? Email us at support@japanscissors.co.uk