Brexit & Customs Information | What UK Customers Need to Know

Absolutely guaranteed. We use DDP (Delivered Duty Paid) shipping exclusively. This means we pay all import duties, VAT, and clearance fees before your package is delivered. The price on our website is the total price - no exceptions.

We maintain our inventory where the scissors are made, ensuring authenticity and the best prices. By handling all import complexities for you, we can offer genuine Japanese scissors at competitive prices while you enjoy a hassle-free experience.

Yes! We use express carriers (DHL, FedEx, UPS) exclusively. Most orders arrive in 5-6 business days. Occasionally 7 days for remote areas. You'll receive tracking information to monitor your package's journey.

Our prices include all taxes and duties but we're not UK VAT registered. We provide commercial invoices showing the product value and shipping costs. Many businesses still claim these as expenses - check with your accountant.

Returns are accepted within 7 days for unopened items. You'll need to ship items back to our return center (we provide the address and documentation). Return shipping is at your cost, but we refund the full purchase price once received.

100% authentic. We're authorized distributors buying directly from Japanese manufacturers. Each pair comes with authenticity certificates. Ordering internationally actually ensures you're getting scissors straight from the source!

All shipments are fully insured. If anything goes wrong (very rare with express carriers), we'll either send a replacement immediately or provide a full refund. We handle all insurance claims - you don't need to worry about anything.