Brexit & Customs Information | What UK Customers Need to Know
Ordering from our international store
Japan Scissors UK is operated by an Australian business, with orders dispatched from Australia or Japan. Our published UK arrangement is delivery with import duties and taxes handled by us. Review the final checkout total and your delivery option before paying.
Customs questions
If a carrier asks you to pay an unexpected import charge, send the request and your order number to support@japanscissors.co.uk before paying so we can investigate. Customs clearance and courier delivery can sometimes be delayed. Ask us before ordering to a destination with different customs arrangements, including the Channel Islands or Isle of Man.
Delivery options and timing
Current UK options are standard with tracking at £7 below £40, a free standard option from £40, and express with tracking at £7. Checkout confirms eligibility and the final charge for your address and basket. In-stock processing is normally 1–2 business days; on-order items follow their product-page availability. For the current delivery estimate and full process, see Shipping information.
Business documents
Our company information states that we are not UK VAT registered. Contact us for a commercial invoice. Ask your accountant about the treatment of a business purchase.
Returns and delivery problems
For online consumer orders, tell us within 14 days after delivery if you wish to cancel. You then have another 14 days to send the goods back. Contact us for the correct return address before posting. See Returns and refunds for costs, refund deadlines, exceptions and faulty-goods rights.
If a parcel is missing, misdelivered or damaged, contact us so we can investigate and provide the applicable remedy. Optional insurance does not replace your statutory rights.