Contact The Team | Professional Hair Scissors UK

Right then, let's chat. Whether you need help choosing the perfect scissors or have questions about your order, we're here to help.

Quick response promise: Drop us a line Monday to Friday, and we'll get back to you within 24-48 hours. Usually much quicker, but you know how Mondays can be.

Ways to Reach Us

📧 Email Us

Best way to reach us, honestly. Send your questions to:

support@japanscissors.co.uk

Perfect for detailed questions, order enquiries, or if you need product recommendations.

💬 Live Chat

See that chat bubble in the corner? Click it for quick questions during business hours.

Great for: "Will these scissors work for slide cutting?" or "What's the difference between convex and beveled edges?"

📘 Facebook Message

Prefer social media? Find us on Facebook. We typically respond within 4 hours during weekdays.

Visit our Facebook page - we share tips, new arrivals, and answer questions there too.

Where We Ship From

We've got warehouses strategically placed to get scissors to you quickly:

  • Sydney & Brisbane - Our Australian hubs
  • Los Angeles - Serving North America
  • Saitama, Japan - Direct from the source
  • European fulfilment - Faster UK delivery, no customs hassle

Free UK delivery on all orders. Usually arrives in 2-5 working days.

Common Questions

Before you reach out, these might help:

  • "Can I try scissors before buying?" - We offer a 7-day return policy if they're not quite right
  • "Do you sharpen scissors?" - We can recommend trusted sharpening services near you
  • "Which scissors for thick hair?" - Drop us a message with your cutting style, we'll suggest options
  • "Payment plans available?" - Yes! Clearpay and Klarna available at checkout

Send Us a Message

Not keen on email? Fill in the form below and we'll get back to you within 24-48 hours (Monday-Friday).

The more detail you give us, the better we can help. Tell us about your experience level, what you mainly cut, and what you're looking for.

Look, we know buying scissors online can feel a bit daunting. That's why we're here - real people who understand what you need. No question is too basic or too technical. We've helped thousands of stylists and barbers find their perfect scissors, and we'd love to help you too.

Cheers,
The Japan Scissors UK Team