Shipping Information

Fast international express delivery, carefully packaged, no hidden fees. Your scissors delivered to your door.

✂️

Free Shipping

On all scissors

📦

1-2 Days

Processing

🚚

3-4 Days

UK Delivery

💷

No Hidden Fees

We handle customs

Delivery Times & Costs

Product Type Shipping Cost Processing Delivery
All Scissors & Shears FREE 1-2 business days 3-4 business days
Orders over £47 FREE 1-2 business days 3-4 business days
Orders under £47 £10 1-2 business days 3-4 business days

Orders placed before 2pm AEST often ship same day. Most UK deliveries arrive within 5 business days of ordering.

How We Ship

🚀 FedEx International Priority

Our primary carrier for UK deliveries. Fast, reliable, and fully tracked from dispatch to delivery.

📦 DHL Express

Alternative express carrier when FedEx isn't available. Same great international service.

📍 Tracking Your Order

You'll receive tracking details via email as soon as your order ships. Track your parcel in real-time directly with the carrier or through your account dashboard.

Where We Ship From

Your scissors are dispatched from our international distribution centres:

  • Brisbane, Australia — Main distribution centre for most products
  • Saitama, Japan — Select Japanese brands shipped direct from manufacturer

Despite the distance, our express shipping partnership with FedEx and DHL means your scissors arrive quickly — typically within 3-4 business days of dispatch.

Customs & Import Duties

✅ All Sorted For You

We handle all UK customs clearance, import duties, and VAT. The price you see at checkout is the price you pay — guaranteed no surprise charges on delivery.

Your Order Journey

1

Order Confirmed

Instant confirmation email

2

Processing

1-2 business days

3

In Transit

Express shipping to UK

4

Delivered

3-4 business days

Delivery Address Tips

  • Double-check your address before completing checkout — we can't redirect once shipped
  • Include flat numbers, building names, and any access codes
  • Business addresses often receive deliveries faster during working hours
  • Add delivery notes for specific instructions (e.g., "Ring doorbell", "Side entrance")

💡 Pro Tip

Having scissors delivered to your salon? Let reception know to expect a package from FedEx or DHL so they can accept it on your behalf.

Regional Delivery Notes

England & Wales

Standard 3-4 business day delivery to all areas.

Scotland

3-4 business days to Central Belt. Highlands and Islands may take 1-2 extra days.

Northern Ireland

4-5 business days typical. Free shipping still applies on all scissors.

Shipping FAQs

Can I collect instead of delivery?

We don't have UK collection points, but our express shipping is free for scissors and arrives quickly.

Do you ship to PO Boxes?

FedEx and DHL cannot deliver to PO Boxes. Please provide a street address.

Can I change my delivery address after ordering?

Only before dispatch. Once shipped, contact the carrier directly to arrange redirection (fees may apply).

What about customs delays?

We handle customs clearance, so delays are rare. If your parcel is held, we'll work with the carrier to resolve it.

Do you offer express/priority shipping?

Our standard shipping is already express international priority — the fastest option available.

Need Help?

Questions about your delivery? We're here to help.

📧 Email Us

support@japanscissors.co.uk

Response within 24-48 hours

💬 Contact Form

Send us a message

Include your order number

Delivery Policy & Your Responsibilities

Please read this section carefully. It explains when delivery is complete, your responsibilities, and what happens if issues arise.

When Is Delivery Complete?

Your order is considered delivered when any of the following occurs:

  • The carrier delivers to your address and obtains a signature
  • The carrier leaves the parcel according to your delivery instructions (including "Leave in safe place", "Leave with neighbour", etc.)
  • The carrier leaves the parcel according to delivery preferences you've set up with them (e.g., FedEx Delivery Manager)
  • The parcel is available for collection at a carrier depot following attempted delivery

Once delivery is complete, responsibility for the parcel transfers to you.

Authority to Leave & Safe Place Deliveries

Many customers enable "Authority to Leave" or "Safe Place" options with carriers for convenience. If you have these preferences enabled:

  • You authorise the carrier to leave parcels without a signature
  • You accept responsibility for parcels once they are left at your address
  • We are not liable for parcels that go missing after the carrier has completed delivery

🔒 Our Recommendations for Secure Delivery

  • Disable "Authority to Leave" if you're ordering high-value items
  • Provide specific delivery instructions for a concealed location
  • Have parcels delivered to your workplace if you won't be home
  • Ask a trusted neighbour to accept delivery on your behalf
  • Track your parcel and try to be available on the delivery day

Theft After Delivery

If tracking confirms your parcel was delivered to your address (including GPS location data and/or photographic proof), but you claim it is missing:

  • This is classified as theft from your property — not a delivery failure
  • We will cooperate with any carrier investigation
  • You should file a police report for the stolen property
  • You may be able to claim through your home or contents insurance
  • We are not obligated to provide a refund or replacement for parcels confirmed as delivered

Our carriers provide comprehensive proof of delivery including tracking status, GPS coordinates, timestamps, and photographic evidence. This documentation confirms fulfilment of our delivery obligation.

Disputing a Delivery

If you believe your parcel was not delivered despite tracking showing delivery:

  1. Check with household members, neighbours, and any safe places
  2. Review the carrier's proof of delivery photo (available via tracking)
  3. Contact us within 48 hours at support@japanscissors.co.uk
  4. We will open an investigation with the carrier
  5. You may be required to provide a police report or statutory declaration

If the carrier's GPS data and photographic evidence confirm delivery to the correct address, this constitutes proof that we fulfilled our delivery obligations.

Genuinely Lost or Damaged Parcels

Lost in Transit: If your parcel never shows as delivered (tracking stuck or no updates), contact us. We'll investigate and arrange a replacement or refund if the parcel is confirmed lost.

Damaged on Arrival: If your parcel arrives damaged, take photos immediately and contact us within 48 hours. We'll arrange a replacement.

Delivered to Wrong Address: If carrier GPS shows delivery to an incorrect address (not the one you provided), we'll work with the carrier to resolve this and arrange a replacement if needed.

Shipping Protection

We offer optional shipping protection through Route at checkout. This provides additional coverage for:

  • Lost packages
  • Stolen packages (including porch theft)
  • Damaged packages

If you purchase Route protection and experience an issue, file a claim directly with Route. If you decline shipping protection, the standard delivery policies above apply.

Signature Confirmation

For high-value orders, we may require signature confirmation. This means:

  • The carrier will only release the parcel with a signature
  • If you're not available, a collection card will be left
  • You must collect within the carrier's timeframe or arrange redelivery

Signature confirmation provides the highest level of delivery security and proof.

Your Address Responsibilities

You are responsible for:

  • Providing a complete and accurate delivery address
  • Ensuring someone is available to receive the parcel, or providing appropriate delivery instructions
  • Securing your delivery location
  • Collecting parcels from carrier depots within required timeframes

We cannot redirect parcels after dispatch. If a parcel is returned due to an incorrect address or failure to collect, you may be charged return shipping costs.

Ready to Order?

Free express shipping on all scissors. Fast delivery. No customs hassle.