Shipping Information
Quick delivery, properly packaged, no nasty surprises. Here's everything about getting your scissors to you.
Free Shipping
On all scissors
1-2 Days
Processing time
3-5 Days
Delivery to UK
No Hidden Fees
We handle customs
Delivery Times & Costs
| Product Type | Shipping Cost | Processing | Delivery |
|---|---|---|---|
| All Scissors & Shears | FREE | 1-2 business days | 3-5 business days |
| Accessories over £47 | FREE | 1-2 business days | 3-5 business days |
| Orders under £47 | £10 | 1-2 business days | 3-5 business days |
Orders placed before 2pm AEST often ship same day!
How We Ship
FedEx International Priority
Our primary carrier for UK deliveries. Reliable, tracked, and quick.
DHL Express
Alternative carrier when FedEx isn't available. Same great service.
📍 Tracking Your Order
You'll receive tracking details via email once your order ships. Track directly with the carrier or through your account.
Where We Ship From
Your scissors ship from our warehouses in:
- Brisbane, Australia - Main distribution centre
- Saitama, Japan - Select Japanese brands
Don't worry - despite the distance, our express shipping gets them to you quickly!
Customs & Import Duties
✅ Good News!
Currently, we handle all import duties and VAT for UK orders. The price you see at checkout is the price you pay - no surprise charges on delivery!
Please note: This arrangement is currently in place but may change. We'll always show final costs at checkout.
Delivery Process
Order Placed
Confirmation email sent immediately
Processing (1-2 days)
Quality check & secure packaging
In Transit (3-5 days)
Express shipping to UK
Local Delivery
Courier delivers to your door
Delivery Address
Important Points:
- We ship to the address you provide at checkout
- Please double-check your address - we can't redirect once shipped
- Include any special delivery instructions
- Business addresses often receive faster
💡 Pro Tip
Having scissors delivered to your salon? Let reception know to expect a package from FedEx/DHL.
Special Circumstances
Remote Areas
Scottish Highlands, Islands, and Northern Ireland may take 1-2 extra days. Still free shipping on scissors!
Urgent Orders
Need scissors quickly? Email us before ordering - we might be able to expedite processing.
Multiple Items
Ordering several scissors? They'll ship together in one secure package.
If Something Goes Wrong
📦 Package Not Arrived?
Check tracking first. If genuinely lost, we'll sort it out with the courier and send a replacement.
📍 Wrong Address?
Contact us immediately. If not yet shipped, we can update it. Once shipped, redirection fees may apply.
💔 Damaged in Transit?
Take photos, refuse delivery if obviously damaged, or contact us immediately for a replacement.
Shipping FAQs
Can I collect instead of delivery?
Sorry, we don't have UK pickup locations. Our shipping is quick and free for scissors though!
Do you ship to PO Boxes?
FedEx and DHL don't deliver to PO Boxes. Please use a street address.
Can I change my delivery address?
Only before shipping. Once dispatched, contact the courier directly.
What about Brexit and customs?
All sorted! We handle customs clearance and duties - no delays or surprise fees.
Ready to Order?
Free shipping on all scissors, quick delivery, no customs hassle. What are you waiting for?